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  1. Canwell
  2. FAQs

FAQs

Appointments

  • I'm unable to book an appointment.
  • What is your refund policy?
  • Can I make a booking without a Medicare card or IHI Number?
  • How can I reschedule my appointment?
  • How can I cancel my appointment?
  • I’m under 18, can I be a Canwell Patient?
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Doctors

  • Can I book with a different Doctor?
  • The Doctor hasn’t contacted me within my appointment window, what should I do?
  • How will the Doctor contact me?

Medications

  • Can any Doctor amend a script?
  • Can I get my script transferred?
  • If I don't receive a prescription, will I still get charged my consult fee?
  • Is my medication included in the consult costs?
  • Can I request for a specific medication to be prescribed?
  • Do I get a letter to confirm what I've been prescribed?
See all 12 articles
Canwell